Effective date: September 9, 2022
ARTechTips is committed to respecting and protecting your privacy. We do not distribute or share your personal information beyond what is strictly necessary to fulfill our obligations to you. We will not sell your personal information in any manner whatsoever.
Applicability of This Policy
This Policy Privacy applies to all ARTechTips’s websites (collectively, the “Websites”), desktop and mobile applications (collectively, the “Products”), services, and other interactions (e.g., customer service inquiries, user conferences, etc.).
What Information We Collect
Like many sites, we use “cookies.” Cookies are small text files that reside on your device and identify you as a unique user. We may use “cookies” to record your shopping cart contents and user registration information. Cookies can help us identify your preferences, like language and currency. At the same time, cookies can help you personalize your online experience by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.
When you place an order from our Site, or download, activate or register a product with us, you will be prompted to provide (and we will collect) certain types of personally identifiable information, such as your name, postal address, email address, telephone number, financial information (such as your credit card number) and other unique information such as user IDs and passwords, transaction information and product and service preferences. We also collect the email addresses of customers who communicate with us via email and those who join our mailing list. In addition, we collect personally identifiable information that is voluntarily provided to us by visitors to our Site in connection with activities such as contest participations, survey information and member account registrations.
Contact Us and Debug File
If you contact us via our Site or our products for technical support, you will be required to provide us with information such as name, email, and some information about your computers to help us serve you better. In some cases, we may need some information to help us know more details or reproduce the issue. The information may include, without limitation, your name, your email address, what features you use in our software, how you use our software, your computer hardware, software, system services, processes, startup items, registry entries, dump files, etc.
We collect no more information than is required in order to investigate the issue you encounter. And the information is only used to solve the technology problems you are experiencing. By sending the related information to us, you agree to share them with us.
If you do not want to share the information with us, you can just uncheck the related option or close the related window.
The information collected will not be retained any longer after the technical support ticketis closed. And we promise that we will never publish or share any of your personally identifiable information outside, nor allow anyone else to use it to contact you for marketing purposes without your consent.
None Personal Information
We may collect some none personal information which aims to validate your registration and to know how you use our software or services. The information may include operating system, device ID, Internet protocol addresses, browser type, browser language, referring/exit pages, clickstream data of our websites and our products or services, and the pages or features of our software or services accessed by you and the time spent there.
We do not knowingly collect personally identifiable information from children under the age of 18 and we do not target our Site to children under the age of 18.
How We Use Your Information
We use your personally identifiable information to fulfill purchases that you make through our Site, for marketing purposes, to provide service and support, and to improve the quality and type of applications we make available via our products. We share the information with other reputable organizations for service, support and marketing purposes.
If you provide us with your postal or email address, you may receive periodic mailings from us with information about products, services and upcoming events. We may share your information with select business partners so that they may offer products and services that we believe will be attractive to our customers and to those who have subscribed to our mailing list.
Aggregate, anonymous data collected is statistical in nature, and does not include personally identifiable information. This data may be used to improve your user experience and the overall quality of our products or services.
When you provide us with your credit card information we may redirect that information to certain third parties only for the purpose of payment processing in accordance with their own privacy and security policies.
How We Share Your Information
We may share your information with third parties in order to: (i) respond to the requests of police and governmental authorities, (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect our rights or (iv) protect the personal safety of our employees and third parties. We may also share your information with third parties for business reasons, such as in the context of the sale or merger of our company or business.
We may hire third parties on our behalf to process transaction, handle the processing and delivery of mailings, provide customer support, or perform statistical analysis. Those third party companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Third Party Ad Servers
We may use third-party service providers to serve ads on our behalf on this Site. Such providers may collect anonymous information about your visits to our Site. They may use information about your visits to this Site to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by many major websites. No personally identifiable information is collected or used in this process (such as your name, phone number or postal or email address).
Links to Third Party Websites
Opt out, Change, or Delete Your Personal Information
If you want to cancel your order subscriptions or subscriptions to mailing list, or if you want us to correct, amend, or delete your personal information, subscriptions to mailing list, or your support tickets, please contact us with your request. We will respond to your request within a reasonable timeframe. However, some information may remain in archived/backup copies to comply with our legal obligations, resolve disputes and enforce our agreements.
If you want to access, correct, amend, or delete inaccurate data on our third party partner’s platform, you should contact them directly as they are the data controllers and we do not have control of those information.
We maintain reasonable and appropriate security procedures, but we cannot guarantee that your information will be secure in every circumstance.You are also responsible for maintaining the confidentiality of your personal information to protect it against unauthorized access or use.
Your Rights At ARTechTips
You may contact us to correct, amend, or delete your personal information, your forum account, newsletter subscriptions, or your support tickets, etc. However, some information may remain in archived/backup copies to comply with our legal obligations, resolve disputes and enforce our agreements. You also have the rights to:
(a) be provided with clear, transparent and easily understandable information about how ARTechTips collects and uses your personal data.
(b) lodge an objection to the processing of your personal data at any time, on grounds relating to your particular situation.
(d) ‘block’ or suppress further use of its personal data under certain circumstances.